The Support Services Department provides a multitude of services with the goal of supporting Escambia county residents in their efforts towards achieving self-sufficiency. The programs that we offer include:
Low Income Home Energy Assistance Program (LIHEAP)
The Low-Income Home Energy Assistance Program, or LIHEAP for short, is designed to help offset the excess energy burden for those persons who are deemed eligible based on household size and income. This program also assists in an emergency, such as disconnected power or gas service. Electric benefits are available all year. Whereas, gas benefits are only allowed if gas is used for home heating and is available October 1st through March 31st of each calendar year.
Crisis Utility Assistance
This program assists income eligible clients with past due water bills or disconnected water service.
Rental and Mortgage Assistance
This program offers rental or mortgage assistance to those income qualified applicants in past due status or those facing evictions or foreclosure. Renters must present a past due rental or eviction notice. Homeowners must present a past due statement or a foreclosure notice. Certain restrictions may apply, and additional information may be required.
Family Self-Sufficiency Program (FSSP)
This is an intense case management program that aids those individuals seeking to gain economic stability. This program is for those who wish to further their education and/or obtain employment with a living wage that would meet household needs. To apply for the program, applicants must be eligible based on household size and income. Once eligibility has been determined, clients enter into an agreement with their case manager and establish goals to assist them in reaching their ultimate potential. The case manager periodically meets with the client to review the goal plan and assess progress. The program, generally, lasts up to two years and terminates upon successful completion of the program.
GED Assistance: This program assists with registration and testing fees for the GED program offered through Pensacola State College and other community organizations providing GED programs.
Post-Secondary Education Assistance
Through the Community Services Block Grant (CSBG), clients are eligible to receive assistance with post-secondary education and related expenses (books, supplies, etc.). Interested clients must apply for the Pell grant first. Any expenses that are not covered by the Pell grant or scholarships may be covered by CSBG funding.
Employment Assistance: Funding from the Community Services Block Grant (CSBG) program is used to cover expenses related to new employment such as background screenings, physicals, immunizations, certifications and licensure, uniforms, work shoes, tools, gas cards or bus tickets, criminal record expungement/sealing and identification.
Transportation assistance, in the form of bus passes and gas cards are provided to clients who have a verifiable need (i.e., to attend school, new employment, doctor’s appointment, etc.).
If you wish to apply for any of the programs offered, please begin by reviewing the documentation and income requirements by clicking the links below.
Once you have reviewed the documentation requirements, you may either apply online via our web application (recommended) or you may stop by our office to pick up an application. Our office is located at 1380 North Palafox Street Pensacola, FL 32501. Application packets are in the clear pick-up box near the Support Services entrance. Please note that we only serve Escambia County residents.
We Want to Hear from You!
Providing the best service possible to those we serve within our community is our top priority. However, to do so, we need your feedback. Please take a moment to complete the survey below:
We also would appreciate your comments regarding the needs of our community. This is your opportunity to be heard and to become an integral partner in determining the services we provide to our community. Please help us help the community by completing the questionnaire below:
Energy Saving Tips
Clicking this link would send clients to info provided by Gulf Power.
Hurricane Safety and Preparedness
Community Action Program Committee, in partnership with the United Way of West Florida, is offering one on one financial counseling via The Financial Clinic. This program is tailored to provide support and guidance to individuals and families as they strive to reach financial goals. If you would like additional information, please email us at firstname.lastname@example.org or give us a call at (850) 698-0361.
City of Pensacola
The Department of Children & Families
Town of Century
Area Housing Commission
Career Source Escarosa
Pathways for Change
Pensacola State College
Ministry Village at Olive
The Low-Income Home Energy Assistance Program and the Community Services Block Grant are funded as part of an award granted by the U.S. Department of Health and Human Services totaling $6,175,132.00 for LIHEAP and $3,108,911.33 for CSBG for FY2019, with 3% financed from non-governmental sources.