Summary of Position:

Reporting to the Director of Support Services, the Receptionist is responsible
for answering and screening all calls coming into the office and making connections to the
appropriate staff members in a courteous and cooperative manner. The Receptionist takes and
routes messages to the appropriate staff member. The Receptionist answers routine questions and
refers more complex inquires to the appropriate case manager or program. The Receptionist must
determine the needs of each visitor and refer to the appropriate staff person. The Receptionist,
within reason, answers all incoming calls within five (5) rings and displays excellence in customer
service. The Receptionist informs clients seeking assistance how to obtain an appointment.
Additionally, the Receptionist refers clients to other agencies as appropriate. The Receptionist
maintains training on telephone system. The Receptionist complies with agency’s time and
attendance policies as outlined in the agency’s most current personnel policies and procedures.
Filing, typing of labels for client files, and various other clerical duties will be required. The
Receptionist must learn the required documentation and work to ensure that accurate
documentation is collected. The Receptionist must always protect client information and maintain
confidentiality. The Receptionist reviews applications for completeness and assists clients with
completing any necessary application documentation as deemed appropriate. The Receptionist
inputs clients’ demographic information into appointment system as needed. The Receptionist mails
letters and other materials to clients as provided by the Case Managers and the Support Services
Director.

Receptionist (LIHEAP – CSBG)

Open Date: April 4, 2019              Closing Date: April 22, 2019

Salary: $11.66 per hour / 40 hours per week / 52 weeks per year

FLSA Classification: Non-Exempt – Benefits Eligible

Summary of Position: Reporting to the Director of Support Services, the Receptionist is responsible
for answering and screening all calls coming into the office and making connections to the
appropriate staff members in a courteous and cooperative manner. The Receptionist takes and
routes messages to the appropriate staff member. The Receptionist answers routine questions and
refers more complex inquires to the appropriate case manager or program. The Receptionist must
determine the needs of each visitor and refer to the appropriate staff person. The Receptionist,
within reason, answer all incoming calls within five (5) rings and displays excellence in customer
service. The Receptionist informs clients seeking assistance how to obtain an appointment.
Additionally, the Receptionist refers clients to other agencies as appropriate. The Receptionist
maintains training on telephone system. The Receptionist complies with agency’s time and
attendance policies as outlined in the agency’s most current personnel policies and procedures.
Filing, typing of labels for client files, and various other clerical duties will be required. The
Receptionist must learn the required documentation and work to ensure that accurate
documentation is collected. The Receptionist must always protect client information and maintain
confidentiality. The Receptionist reviews applications for completeness and assists clients with
completing any necessary application documentation as deemed appropriate. The Receptionist
inputs clients’ demographic information into appointment system as needed. The Receptionist mails
letters and other materials to clients as provided by the Case Managers and the Support Services
Director.

Education and/or Experience: Graduate from high school or GED certificate is required. Associates
Degree preferred. Two (2) years minimum of clerical experience. Must have excellent computer skills
and proficient using MS software products, be a self-starter and can start projects and carry them
through. Must be able to work independently and able to meet deadlines. Must be able to communicate
with various levels of staff professions within and external to the Agency to include Board Members,
community stakeholders, partners, and clients.

Required Licenses, Certifications and/or Registrations: Applicants must have a current Florida
Driver’s license, reliable transportation, satisfactory criminal records check for abuse and neglect, negative
TB skin test, drug testing as required, and state required minimum vehicle insurance and uninsured
motorist insurance.

Applicants must meet all Department of Children and Families requirements for employment.

Computer and Microsoft office proficiency testing is required for this position.

The Community Action Program Committee, Inc. (CAPC) is an EOE and participates in E-Verify.

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