Summary of Position:

Reporting to the Director of Support Services, the Receptionist is responsible for answering and screening all calls coming into the office and making connections to the appropriate staff members in a courteous and cooperative manner. The Receptionist takes and routes messages to the appropriate staff member and answers routine questions and refers more complex inquires to the appropriate case manager or program. The Receptionist must determine the needs of each visitor and refer to the appropriate staff person. The Receptionist, within reason, answers all incoming calls within five (5) rings and displays excellence in customer service. The Receptionist informs clients seeking assistance how to obtain an appointment and provides general information on eligibility requirements. Additionally, the Receptionist refers clients to other agencies as appropriate. The Receptionist maintains training on the telephone system. The Receptionist complies with agency’s time and attendance policies as outlined in the agency’s most current personnel policies and procedures. Filing, typing of labels for client files, and various other clerical duties will be required. The Receptionist must learn the required documentation and work to ensure that accurate documentation is collected. The Receptionist must protect client information and always maintain confidentiality. The Receptionist reviews applications for completeness and assists clients with completing any necessary application documentation as deemed appropriate. The Receptionist inputs clients’ demographic information into appointment system as needed. The Receptionist mails letters and other materials to clients as provided by the Case Managers and the Support Services Director. The Receptionist may perform other duties as required to meet department or Agency needs.

Receptionist (LIHEAP – CSBG)

Open Date: July 1, 2021              Closing Date: Open until filled

Salary: $12.20 per hour / 40 hours per week / 52 weeks per year

FLSA Classification: Non-Exempt – Benefits Eligible

Summary of Position: Reporting to the Director of Support Services, the Receptionist is responsible for answering and screening all calls coming into the office and making connections to the appropriate staff members in a courteous and cooperative manner. The Receptionist takes and routes messages to the appropriate staff member and answers routine questions and refers more complex inquires to the appropriate case manager or program. The Receptionist must determine the needs of each visitor and refer to the appropriate staff person. The Receptionist, within reason, answers all incoming calls within five (5) rings and displays excellence in customer service. The Receptionist informs clients seeking assistance how to obtain an appointment and provides general information on eligibility requirements. Additionally, the Receptionist refers clients to other agencies as appropriate. The Receptionist maintains training on the telephone system. The Receptionist complies with agency’s time and attendance policies as outlined in the agency’s most current personnel policies and procedures. Filing, typing of labels for client files, and various other clerical duties will be required. The Receptionist must learn the required documentation and work to ensure that accurate documentation is collected. The Receptionist must protect client information and always maintain confidentiality. The Receptionist reviews applications for completeness and assists clients with completing any necessary application documentation as deemed appropriate. The Receptionist inputs clients’ demographic information into appointment system as needed. The Receptionist mails letters and other materials to clients as provided by the Case Managers and the Support Services Director. The Receptionist may perform other duties as required to meet department or Agency needs.

Education and/or Experience: Graduate from high school or GED certificate is required. Associates Degree preferred. Two (2) years minimum of clerical experience. Must have excellent computer skills and proficient using MS software products, be a self-starter and can start projects and carry them through. Must be able to work independently and able to meet deadlines. Must be able to communicate with various levels of staff professions within and external to the Agency to include Board Members, community stakeholders, partners, and clients.

Required Licenses, Certifications and/or Registrations: Applicants must have a current Florida Driver’s license, reliable transportation, and insurance. Additionally, all candidates must meet the Department of Children and Families and Department of Economic Opportunity’s requirements for employment to include a negative TB screening and drug testing, as required.

Applicants must meet all Department of Children and Families requirements for employment.

Computer and Microsoft office proficiency testing is required for this position.

The Community Action Program Committee, Inc. (CAPC) is an EOE and participates in E-Verify.

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