SUMMARY: Reporting to the CEO/President, The Computer Support Specialist’s role is to ensure proper computer and network operations so that end users can accomplish organizational tasks.

Computer Support Specialist

1 Full-time opening currently available!

Open:  Open until filled

Position Summary:  Reporting to the CEO/President, The Computer Support Specialist’s role is to ensure proper computer and network operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user and network help requests. User and Network problem resolution shall include personal knowledge, diagnostics, and tracking tools, as well as hands-on help at the desktop and network levels.

Education:  Associates degree from an accredited college or university with major course work in computer science or related field.  Bachelor’s degree preferred

Experience: Three (3) years of computer experience to include installing and configuring new technology such as hardware, operating systems, and program applications.

Required Licenses, Certifications and/or Registrations: Applicants must have a current Driver’s license, reliable transportation, satisfactory criminal records check for abuse and neglect, and state required minimum vehicle insurance and uninsured motorist insurance.   Applicants must meet all Department of Children and Families requirements for employment

  • Salary: $19.08 per hour / 40 hours per week / 52 weeks per year
  • FLSA Classification: Non-Exempt – Benefits Eligible

The Computer Support Specialist performs the below additional duties:

  • Install and perform repairs to hardware, software, and peripheral equipment, following design or installation specifications.
  • Oversee the daily performance of computer systems and the local area network (LAN).
  • Set up equipment for employee use, performing and ensuring proper installation of cable, operating systems, and appropriate software.
  • Provide phone, email, chat, and in-person support for incidents and requests.
  • Effectively triage, troubleshoot, and resolve incidents and requests from users.
  • Maintain record of daily communication transactions, problems and remedial action taken, and installation activities.
  • Know when to escalate problems to third party vendors as appropriate.
  • Conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
  • Develop procedures and train users in the proper use of hardware and software.
  • Inspect equipment and read order sheets to prepare for delivery to users.
  • Prepare evaluations of software and hardware and recommend improvements or upgrades.
  • Modify and customize commercial programs for internal use.
  • Answer users’ inquiries regarding software and hardware operations to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors
  • Works on special projects as requested and all other duties as assigned.

Community Action Program Committee is an EOE and participates in E-Verify.

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